Privacy Policy

Chic Favours respects your privacy and is committed to protecting your personal data. This policy explains how we collect, use, and store your information when you visit our website or place an order.

1. Information We Collect

We may collect the following details:

Your name, email address, phone number, and delivery/billing address

Order details and personalisation information you provide

Payment details (processed securely via Shopify Payments or PayPal — we do not store card information)

2. How We Use Your Information

We use your information to:

Process and deliver your orders

Communicate with you about your purchase

Respond to enquiries

Comply with legal requirements

3. Sharing Your Information

We only share your information with trusted third parties when necessary to fulfil your order, such as:

Payment providers (Shopify Payments, PayPal)

Delivery companies (Royal Mail)

Shopify (as our website host)

We never sell your personal information to anyone.

4. Marketing

We will only send marketing emails if you have given your consent. You can unsubscribe at any time by clicking the link in the email.

5. Cookies

Our website uses cookies to improve your shopping experience. You can manage or disable cookies in your browser settings, though this may affect site functionality.

6. Data Retention

We keep your information only as long as necessary to provide our services and comply with legal obligations.

7. Your Rights

Under UK data protection law, you have the right to access, correct, or request deletion of your personal data. To do so, please contact us at hello@chicfavours.co.uk

8. Contact

For any questions about this policy or your personal data, please contact us via our Contact Us page or email hello@chicfavours.co.uk